Support

I did not get the verification email

Check your spam or junk folder first; the message comes from the Ferravum address and some providers file it there. Then open your account settings and press “Resend” — a fresh link is sent at once. If nothing arrives within ten minutes, make sure the address on your account is spelled the way you meant, and if it is, write to us.

I forgot my password

Use “Forgot your password?” on the sign-in page. We email a link that lets you choose a new password; it works once and expires after a short while. Changing your password signs you out everywhere else, which is also the fastest thing to do if you think someone else has your login.

Servers and characters

One account works on every server, and you can have one character on each. The lobby lists the servers with their status: open, in maintenance or coming soon.

The test server exists to try new features before they reach the live world. Progress there can be reset without warning — play it for the preview, not for the long run.

Purchases and Premium

Premium and diamonds are tied to your account, not to a server, and appear as soon as the payment goes through. If a purchase did not arrive, send us the time of the payment and the address on your account and we will trace it. Refunds follow the Terms of Service and the law of your country.

My account is banned

A ban is applied by hand, never by a script, and the sign-in screen tells you when it ends if it is temporary. If you believe it is a mistake, write to us from the address on the account and say what happened. We answer every appeal, and we reverse a ban when we were wrong.

Reporting a bug

Tell us what you did, what you expected and what happened instead — and, if a fight is involved, the time and the enemy, so we can find the replay. A screenshot helps. Exploits reported to us quietly are fixed quietly and never held against the reporter; exploits used are a different matter.

Deleting your account

Write to us from the address on the account and ask. We remove the account and every character on every server, and we confirm by email when it is done. This cannot be undone.

How to reach us

Email is the one channel, and it reaches a person. Write from the address on your account when the question is about the account, and tell us which server and character you mean when it is about the game.